物流政策
Last updated: July 18, 2026
This Shipping Policy explains how Chestnut Tips processes and delivers orders placed through our online store.
Shipping destination
We currently ship to eligible addresses in the United States. Available destinations and shipping options are confirmed at checkout.
Order processing
Orders are prepared before dispatch. Processing time is separate from transit time and may be longer during new product launches, holidays, promotions, or periods of unusually high order volume. You will receive a shipping confirmation email when your order has been dispatched.
Carrier and estimated delivery
Orders are shipped from China via SF International or another tracked international service when necessary. Estimated delivery to the United States is generally 10–15 business days after dispatch. Business days exclude weekends and public holidays. Delivery estimates are not guarantees and can be affected by customs processing, weather, carrier disruptions, peak seasons, or circumstances outside our reasonable control.
Shipping charges
Available shipping rates and any free-shipping threshold are displayed at checkout before you place your order. Free-shipping eligibility is calculated using the qualifying order subtotal after discounts and before any applicable taxes or duties.
Tracking
When tracking is available, the tracking number is included in your shipping confirmation email. Tracking may take several business days to update after the parcel is handed to the carrier. Please allow time for the first carrier scan to appear.
Address accuracy and changes
Please review your name, street address, apartment or unit number, city, state, ZIP code, email address, and phone number before submitting your order. If you need to request an address change, email pupudeyx@outlook.com as soon as possible. We cannot guarantee changes after an order has entered processing or been dispatched. Additional carrier or reshipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Customs, duties, and import charges
International shipments may be reviewed by customs. Unless checkout explicitly states otherwise, any duties, import taxes, brokerage fees, or other government charges assessed at the destination are the customer’s responsibility. Customs processing can delay delivery.
Delayed, lost, or marked-delivered packages
If tracking has not updated for an extended period, or if a package is marked delivered but cannot be located, please first check the delivery address, surrounding property, household members, building reception, and the carrier. Then contact us with your order number and tracking number so we can help review the shipment. Carrier investigations and resolutions can take additional time.
Damaged, incorrect, or missing items
If your order arrives damaged, incorrect, or incomplete, contact us promptly at pupudeyx@outlook.com. Include your order number and clear photographs of the outer package, shipping label, and affected items. Please also review our Return & Refund Policy for applicable requirements.
Contact
For shipping questions, email pupudeyx@outlook.com. We normally reply within 1–2 business days.
Deutsch — Kurzfassung
Bestellungen werden aus China in die USA mit SF International oder einem vergleichbaren nachverfolgbaren Dienst versandt. Die geschätzte Laufzeit beträgt 10–15 Werktage nach dem Versand; Bearbeitungszeit, Wochenenden, Feiertage, Zoll und außergewöhnliche Verzögerungen können hinzukommen. Die verfügbaren Versandkosten werden beim Checkout angezeigt. Nach dem Versand erhalten Sie Trackingdaten. Bitte prüfen Sie Ihre Adresse sorgfältig. Fragen beantwortet pupudeyx@outlook.com normalerweise innerhalb von 1–2 Werktagen.
日本語 — 要約
ご注文は中国から米国へ、SF International または同等の追跡可能な配送サービスで発送します。発送後の目安は10〜15営業日です。処理時間、週末、祝日、税関、予期せぬ遅延は別途かかる場合があります。送料はチェックアウト時に表示され、発送後に追跡情報をお送りします。住所を必ずご確認ください。お問い合わせは pupudeyx@outlook.com へ。通常1〜2営業日以内に返信します。
한국어 — 요약
주문은 중국에서 미국으로 SF International 또는 동급의 추적 가능한 배송 서비스를 통해 발송됩니다. 발송 후 예상 배송 기간은 영업일 기준 10~15일이며, 처리 시간·주말·공휴일·통관·예외적인 지연은 별도입니다. 배송비는 결제 단계에서 표시되고 발송 후 추적 정보를 보내드립니다. 주소를 정확히 확인해 주세요. 문의는 pupudeyx@outlook.com 으로 보내주시면 보통 1~2영업일 이내 답변드립니다.
简体中文 — 摘要
订单从中国发往美国，使用顺丰国际或同等级可追踪物流。发货后预计运输时效为 10–15 个工作日，订单处理时间、周末、节假日、清关和异常延误不包含在内。可用运费会在结账时显示，发货后会发送追踪信息。请仔细确认收货地址。如有物流问题，请邮件联系 pupudeyx@outlook.com，我们通常会在 1–2 个工作日内回复。