환불 정책
Last updated: July 18, 2026
We want you to shop with confidence. This Return and Refund Policy explains when a Chestnut Tips order may be returned, replaced, or refunded. Contact us at pupudeyx@outlook.com before sending anything back.
Return window and eligibility
You may request a return within 14 calendar days after the carrier marks your order as delivered. To be eligible, an item must be unused, unworn, unaltered, in its original sealed packaging, and include all accessories and gifts. Proof of purchase is required.
Hygiene-sensitive and non-returnable items
For hygiene and safety reasons, press-on nails that have been opened, tried on, worn, applied, filed, resized, glued, taped, or otherwise altered cannot be returned for a change of mind, size, color, or style. Opened nail glue, adhesive tabs, removers, prep products, and other consumables are also non-returnable. Custom or personalized items, gift cards, and items marked final sale are not returnable unless they arrive damaged, defective, or incorrect.
Damaged, defective, incorrect, or missing items
Please inspect your order promptly. Contact us as soon as possible, preferably within 7 calendar days after delivery, and provide your order number plus clear photos or video of the item, packaging, and shipping label. After verification, we may offer a replacement, refund, or another appropriate remedy. Do not discard the product or packaging until we confirm that the case is complete.
How to request a return
- Email pupudeyx@outlook.com with your full name, order number, reason for the request, and supporting photos where relevant.
- Wait for our return authorization and instructions. Returns sent without approval may not be accepted.
- Pack approved items securely and use a trackable shipping service. Keep your receipt and tracking number.
Return shipping and original delivery charges
For an approved change-of-mind, size, color, or style return, the customer is responsible for return shipping and any related customs charges. Original delivery charges are non-refundable. If we verify that an item was damaged, defective, incorrect, or missing because of our error, Chestnut Tips will provide a reasonable remedy and will not require you to bear the reasonable return cost.
Refunds
We will inspect approved returns after receipt and email you with the outcome. Approved refunds are issued to the original payment method. Please allow your bank or payment provider additional time to post the refund. We cannot refund to a different person, card, or account.
Exchanges
The fastest way to obtain a different size or style is to request an eligible return and place a new order after the return is approved. Any price difference and new delivery charge will apply.
Cancellations and address changes
Email us immediately if you need to cancel an order or change the delivery address. We will try to help, but changes are not guaranteed after processing or dispatch has begun. An order that has already shipped cannot be cancelled.
Delivery issues
Delays, tracking gaps, and packages marked delivered are handled under our Shipping Policy. Please contact us promptly so we can help investigate with the carrier.
Your legal rights
This policy does not limit any non-waivable consumer rights that apply to you. Where applicable law provides stronger rights, those rights take priority.
Deutsch — Kurzfassung
Rückgaben können innerhalb von 14 Kalendertagen nach der als zugestellt markierten Lieferung angefragt werden. Die Ware muss unbenutzt, ungeöffnet, unverändert und vollständig in der versiegelten Originalverpackung sein. Aus Hygienegründen sind geöffnete, anprobierte, getragene, geklebte, gefeilterte oder anderweitig veränderte Press-on-Nägel sowie geöffnete Kleber und Verbrauchsartikel von der Rückgabe ausgeschlossen. Melden Sie beschädigte, falsche oder fehlende Artikel möglichst innerhalb von 7 Tagen mit Bestellnummer und Fotos. Schreiben Sie vor jeder Rücksendung an pupudeyx@outlook.com. Bei Rückgaben wegen Meinungs-, Größen-, Farb- oder Stiländerung trägt der Kunde die Rücksendekosten; ursprüngliche Versandkosten werden nicht erstattet. Gesetzliche Verbraucherrechte bleiben unberührt.
日本語 — 要約
配送会社が配達完了と表示した日から14日以内であれば返品を申請できます。商品は未使用・未開封・未加工で、付属品を含む密封された元の包装のままである必要があります。衛生上、開封、試着、装着、接着、削り、サイズ調整などを行った付け爪、開封済みのグルーや消耗品は、お客様都合では返品できません。破損、誤配送、欠品は、できるだけ到着後7日以内に注文番号と写真を添えてご連絡ください。返送前に必ず pupudeyx@outlook.com へご連絡ください。サイズ・色・デザイン変更などお客様都合の返送料はお客様負担で、元の配送料は返金対象外です。法令上の消費者の権利は制限されません。
한국어 — 요약
배송업체가 배송 완료로 표시한 날부터 14일 이내에 반품을 요청할 수 있습니다. 상품은 미사용·미개봉·미변형 상태로, 모든 구성품과 함께 봉인된 원래 포장에 있어야 합니다. 위생상 개봉, 착용, 부착, 접착, 파일링, 사이즈 조정 또는 기타 변경을 한 프레스온 네일과 개봉한 글루 및 소모품은 단순 변심으로 반품할 수 없습니다. 파손, 오배송 또는 누락 상품은 가능하면 배송 후 7일 이내에 주문번호와 사진을 첨부하여 알려주세요. 반송 전 반드시 pupudeyx@outlook.com 으로 승인을 요청해 주세요. 사이즈·색상·스타일 변경 등 고객 사유 반품의 배송비는 고객 부담이며 최초 배송비는 환불되지 않습니다. 법률상 보장되는 소비자 권리는 제한되지 않습니다.
简体中文 — 摘要
自物流显示签收之日起 14 个自然日内可以申请退货。商品必须保持未使用、未拆封、未改动，密封原包装及全部配件齐全。出于卫生原因，已经拆封、试戴、佩戴、粘贴、打磨、改尺寸或以其他方式改动的穿戴甲，以及已经开封的胶水和耗材，不支持因个人喜好、尺寸、颜色或款式原因退货。商品如有破损、错发或缺失，请尽量在签收后 7 日内提供订单号和清晰照片。退回商品前必须先发邮件至 pupudeyx@outlook.com 获得确认。因个人原因退货，退回运费由买家承担，原始物流费不退；法定消费者权益不受影响。